Established on December 6, 2000
Revised on August 17, 2023
Jun Kuroda
President and Chief Executive Officer
Infocom Corporation

Infocom has constructed an ever-improving framework to protect and to manage personal information that our customers provide to us through our business and management activities.

 

  1. We will comply with a set of company regulations defining the proper practices for collecting, using, and providing personal information in a manner suitable for the field and scale of our business.
     
  2. We will take proper and thorough measures to prevent and remedy any loss, destruction, falsification, or leakage of personal information or any improper access to personal information.
     
  3. We will comply with all laws, regulations, and codes related to personal information.
     
  4. We will continually improve our framework for managing personal information.
     
  5. We will use personal information in accordance with a prescribed purpose, and will never use personal information for any purpose other than the prescribed purpose unless our customers consent and will take measures to make it work.
     
  6. We will assign divisional administrators for the respective departments in our company that may handle personal information, and will educate and enlighten our employees and board members on the proper management of personal information.
     
  7. We will respond immediately to any contact from a person requesting the disclosure, correction, deletion, or cessation of use of his or her personal information, as well as any complaint or inquiry from a person regarding the collection or handling of his or her personal information.

 

Contact for Personal Information

Infocom Corporation Personal Information Manager

Midtown East 10F, 9-7-2 Akasaka, Minato-ku, Tokyo 107-0052

TEL：+81-03-6866-3000 (9:15-17:30; excluding Saturdays, Sundays and national holidays)

E-Mail：privacy@infocom.co.jp

Privacy Mark

Infocom was granted the use of the Privacy Mark (P Mark) on August 14, 2001 and has been working since as a business certified by Japan Institute for Promotion of Digital Economy and Community (JIPDEC). The P Mark complies with the Japan Industrial Standards (JIS Q 15001) relating to personal information protection and verifies that a system for properly handling personal information has been established.

 

The two-digit numeral in parentheses following the grant number indicates the number of updates.
 

Scope of Our Privacy Policy

We will take proper care of our customers' personal information in accordance with our privacy policy. Note, however, that we are not responsible for protecting any personal information of a customer collected by or provided to any website linked from our website.

Infocom Policies Based on JIS Q 15001

"JIS Q 15001" require that corporations publish designated information and provide customers with easy access to that information at all times. Infocom will provide all of the following details whenever it publishes designated information under the Law.

1. Company Handling Personal Information

Jun Kuroda
President and Chief Executive Officer
Infocom Corporation

Midtown East 10F, 9-7-2 Akasaka, Minato-ku, Tokyo 107-0052

2. Infocom's Purpose and Use Personal Information

(1) Intent when Directly Obtaining Personal Information

We will indicate our purposes for obtaining personal information through direct communications with customers (including communications through electronic media).

(2) Infocom's Intent in Using Disclosed Personal Data

Purpose of use of the disclosed personal data are as follows.

1

Member information
  • For responding to inquiries and requests from customers
  • For providing customers with useful information about our products,

2

Information on products and services
  • For responding to inquiries and requests from customers
  • For providing customers with useful information about our products, services, etc.

3

ASP service information
  • For providing information on products and services, and invitations to seminars, etc.
  • For examination, investigation, and response to the content of consultations and comm

4

List of analyst names
  • For providing information about our company

5

List of shareholder names
  • For observing the proper procedures on the use of the rights and performance of related duties based on The Companies Act
  • For providing shareholders with various benefits from the issuing company
  • For performing various measures to smoothen the relationship between shareholders, Infocom as a corporation, and the members of Infocom

6

Employee and recruitment information
  • For business communications, employee lists, procedures required by law, and other employment management purposes
  • For personnel selection, assignment, secondment, and dispatch
  • For determining and paying remuneration, tax processing, social insurance procedures, and providing benefits
  • For proper health care (employee health information will not be obtained, used, or provided except as required by law)
  • For emergency communication
  • For employment selection

7

Information collected via our web site
  • For responding to inquiries and requests from customers
  • For providing customers with useful information about our products, services, etc.

8

Inquiry information
  • For examining and responding to information about products and services
  • For verifying identities

9

Information about workplace visits (entries and exits)
  • For security control measures in video and online monitoring, etc.

10

Exhibition information
  • For responding to inquiries and requests from customers
  • For providing customers with useful information about our products, services, etc.

11

Customer information
  • For providing, managing and operating our products and services, etc.Infocom's products and services
  • For responding to inquiries and requests from customers
  • For providing customers with useful information about our products, services

12

Corporate information
  • For market and business analysis

We will never change our purpose of use before obtaining the consent of the customer.

(3) Purpose of Use of Personal Information Obtained Other Than in Writing

Purpose of use of the personal information obtained other than in writing are as follows.

Personal Information

Intent

1

Personnel and payroll information
  • To perform outsourced system development, operation, and maintenance services

2

Accounting and financial information
  • To perform outsourced investigations in response to customer inquiries

3

Healthcare information
  • To perform outsourced system development, operation, and maintenance services

4

Membership information 1
  • For responding to inquiries and requests from customers
  • For providing customers with useful information about our products, services, etc.

5

Membership information 2
  • To perform outsourced system development, operation, and maintenance services

6

ASP service information
  • For responding to inquiries and requests from customers
  • For providing customers with useful information about our products, services, etc.

7

Mobile system information
  • To perform outsourced system development, operation, and maintenance services

8

Intellectual property information
  • To perform outsourced system development, operation, and maintenance services

9

System operation information
  • To perform outsourced system development, operation, and maintenance services

10

Partner information
  • To properly manage the contents of contracts with suppliers

We will never change the purpose of use before obtaining the consent of the customer.

3. Shared Use of Personal Data

We will comply with all related laws whenever a business succession or another occasion for shared use occurs.

4. Provision of Personal Information to Third Parties

We will never disclose the personal information and personal data we handle to a third party, except in the following cases.

  1. When the individual consents to the disclosure.
  2. When the disclosure is required by or based on laws.
  3. When the disclosure is necessary for protecting a person's life, body, or property, and the consent of the individual is difficult to obtain.
  4. When the disclosure is considered necessary for improving public health or propelling the growth of children, and the consent of the individual is difficult to obtain.
  5. When the disclosure is necessary for cooperation with the execution of statutory tasks by national or local public organizations or persons trusted thereby, and the execution of the statutory tasks is likely to be obstructed by steps to obtain the individual's consent.

5. Procedures for Requests Regarding the Following Types of Personal

(1) How to Make a Request

When requesting disclosure, etc., please obtain the prescribed application forms ("Application for Disclosure, etc. of Retained Personal Data," "Application for Suspension of Use, etc. of Retained Personal Data," and "Application for Correction, etc. of Retained Personal Data").You can download our form from the following links or have a copy sent to you by contacting our reception desk by e-mail or phone.

 

Please fill out the specified fields of the form and send the form to us by mail together with a document proving your identity. Persons sending request forms must bear the return postage fees.

Our Forms (in Japanese)

Click here to obtain our form by email

Click here to inquire by phone

Our forms are provided in PDF format. Products from Adobe Systems products are required to properly display PDF files that contain Japanese text.

Request to Access Personal Information

Documents to be Mailed when Making the Request

 

Infocom must receive the following documents in order to confirm the "Request to access personal information" form and the applicant's identity.

  • When Making the Request by Yourself

Please send the request form and copies of documents ①, ②, and  below (one of each).

 

①Residence certificate (foreign resident's card for non-Japanese): 1 form
Residence certificate: Valid for at least six months from the date of issuance.
Foreign resident's card Copies of both sides if your address has changed.

 

②Copy of either your driver's license, passport, or National Health Insurance card: 1 form
*When sending an identification document indicating your "domicile," be sure that the document indicates no items other than the main address.
Driver's license: Copies of both sides if your address has changed.
Passport: Two copies of the photo and address page.
National Health Insurance card: Copy of the applicant's name, date of birth, and address.

  • When Making the Request through a Proxy

 

Documents to identify the proxy must be provided. If the proxy is "an individual," please enclose the documents in the previous clause together with the documents indicated in (A-①②③below. If the proxy is a statutory representative of a minor or an adult ward or is assigned by the applicant to request the disclosure, enclose the documents in the previous clause together with the documents indicated in B-①②③④⑤) below.

 

A) In the Case of a Statutory Proxy

Please prepare the following documents to identify the statutory proxy.

 

①Copy of the family register or a registration certificate of the statutory representative: 1 form
-In the case of a minor: copy of the family register
Valid for at least six months from the date of issuance
-In the case of an adult ward: Registration certificate
Please inquire at the Section for Registering Guardians at the Tokyo Legal Affairs Bureau.
*Address of Tokyo Legal Affairs Bureau

http://houmukyoku.moj.go.jp/tokyo/ （JAPANESE）

 

②Residence certificate (foreign resident's card for non-Japanese) of the statutory representative: 1 form Residence certificate: Valid for at least six months from the date of issuance. Foreign resident's card: Copies of both sides if the address has changed.

 

③Copy of either the driver's license, passport, or National Health Insurance card of the statutory representative: 1 form

*When sending an identification document indicating a "domicile," be sure that the document indicates no items other than the main address.

Driver's license: Copies of both sides if the address has changed.
Passport: Two copies of the photos and address page.
National Health Insurance card: Copy of the name, birthday, and address of the statutory representative.
 

B) In the Case of a Consigned Proxy

Please prepare an application form prescribed by the Company and one copy each of the following documents: ①, ②, ③, ④, and ⑤.

 

①Power of attorney designated by Infocom: 1 form
②Individual's seal certificate: 1 form
③Individual's residence certificate: 1 form
④Proxy's residence certificate: 1 form
⑤Copy of the proxy's driver's license, passport, or National Health Insurance card: 1 form

*When sending an identification document indicating a "domicile," be sure that the document indicates no items other than the main address.
Driver's license: Copies of both sides if the address has changed.
Passport: Two copies of the photo and address page.
National Health Insurance card: Copy of name, birthday, and address of the proxy.

(2) Postage for Requesting Access

The Following Postage is Required for Each Request

¥612 (including: ¥82 for a standard-size envelope, ¥420 for registration, and ¥100 for arranging for delivery to the principal only)

* Post Office URL http://www.post.japanpost.jp/service/fuka_service/honnin/（JAPANESE）

 

Payment of Postage
Please enclose ¥612 worth postal stamps with the request form.

(3) Reply to Your Request for Access

[By providing electromagnetic records].
In principle, the customer shall be the recipient, and the electromagnetic record shall be attached to and sent to the e-mail address designated by the customer.

 

[By delivery of written documents].

A written reply will be sent by certified mail (with delivery restricted to the addressee) to the address of the applicant stated on the residence certificate.

 

(The applicant for disclosure will be the recipient. The reply will be sent to the address mentioned in the residence certificate even if a consigned proxy has applied.) (The statutory representative will be the recipient. The reply will be sent to the address mentioned in the residence certificate if a statutory representative has applied.)

 

The phone number of the recipient will be written on the envelope since it is certified mail with delivery restricted to the addressee. The post office will contact the recipient when the mail can be received or picked up at the post office with identification.

Reason for non-disclosure of "individual data held by company."

Infocom will not disclose the data it holds in the following situations. When Infocom declines a disclosure request, it will send a notification of non-disclosure indicating the reason for non-disclosure (and use the designated postage fees to process and send the notification):

  • If the address stated in the documents identifying the address and individual mentioned in the application do not match the registered address, and the individual cannot be identified.
  • If proxy rights cannot be confirmed during an application by a proxy.
  • If the documents for application are inadequate.
  • If an individual subject to a disclosure has requested Infocom "not to store individual data."
  • If disclosure would pose a risk of harm to the life, body, property, or other rights or interests of the individual or any third party.
  • If disclosure could significantly hinder the proper performance of duties at Infocom.
  • If disclosure would violate any laws or regulations.

(4) Notes

  • Applicants sending in requests for disclosure will be informed if return postage fees are insufficient or have not been enclosed. In such a case, the request for disclosure will not be considered sent if the postage fees are not received within a designated period.

 

  • Personal information submitted in the disclosure procedures shall be used within a scope necessary for individual identification, comparison of stored individual data, and disclosure of contacts with individuals or applicants (proxies).
    Applications will not be returned, but will be disposed of after a certain period.
     
  • Please be aware that time may be necessary to compare the personal data when a request for disclosure documents is received. The delivery of disclosure documents may therefore be delayed.

6. "Certified Personal-information-protection Groups" Established at Infocom.

There are no certified personal-information-protection groups established at Infocom.

7. Handling of Private Information

This website uses Web beacon technology and automatically requests to store cookies in the personal computers of visiting users.

 

The information stored on cookies will only be applied for the use of the company's homepage, and no personal information will ever be gathered.

 

Note, also, that access analytics software is used to make our homepage more attractive and to improve the browsing experience of visiting users.

 

The website will gather information on visits, views, search keywords, browsers used, links followed, etc., but it will never gather personal information.

8. Contact for Personal Information

Please contact the following for complaints, inquiries, and requests for disclosure, etc., regarding the handling of personal information. Please note that we do not accept direct visits to our office.

Infocom Corporation Personal Information Manager

Midtown East 10F, 9-7-2 Akasaka, Minato-ku, Tokyo 107-0052

TEL：+81-03-6866-3000 (9:15-17:30; excluding Saturdays, Sundays and national holidays) 

E-Mail：privacy@infocom.co.jp

9. Personal information handling system and measures taken

We take the following measures to ensure the safe management of personal information.

 

(1) Regulations the Handling of Personal Information
Regulations have been established regarding the acquisition, use, storage, provision, deletion, and disposal of personal information, including handling methods, responsible persons and persons in charge, and their duties.

 

(2) Safety management measures of the organization

  • In addition to appointing a person responsible for handling personal information, we have established a system to clarify the employees who handle personal information and the scope of personal information handled by them, and to report to the person responsible any facts or signs of violation of laws and regulations or handling rules when they are discovered.
  • The Company conducts regular self-inspections of the status of personal information handling.

 

(3) Safety management measures for people

  • The confidentiality of personal information is described in the employment regulations.

 

(4) Safety management measures for technology

  • Access control is implemented for equipment, electronic media, and external services that handle personal information to prohibit access by persons other than those in charge and those in charge, and access logs are maintained to prevent unnecessary access to personal information.
  • Security measures are implemented for equipment, electronic media, and external services that handle personal information to protect them from unauthorized access and unauthorized software.

10. Information which Must be Disclosed and that which is Not Strictly Required

Each entry sheet shall indicate required information and optional information.

 

Please be aware that Infocom may be unable to provide new products and services if the necessary items are not filled out. (Please confirm the details with each guide and controller.)

Renewal of Our Policy for the Protection of Personal Information

If Infocom changes any part of this policy for the protection of personal information, the changes will be presented here. You can learn about Infocom's methods for gathering and using personal information at any time by reading the latest privacy policy posted on this site. Please visit to confirm the policy from time to time.

 

Infocom will also contact you by e-mail or another method if your personal information is to be used with intentions or purposes different from those disclosed to you when the information was first collected.

 

We always respect the wishes of customers concerning the use of personal information with different intentions and purposes.