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Quality Policy
Defined : October 6, 2000
Revised : November 15, 2013
Toshihiro Ozaki
Chief Quality Officer
Infocom Corporation
We have defined our quality policy as follows, and are striving to propagate it to be understood across our entire organization. We place customer satisfaction as one of our management policies to provide better products and services, because we believe that customer satisfaction is the origin for expanding our business.
The quality policy is a means for clarifying and realizing our management policy in order to "increase customer satisfaction by providing products and services that match the customers' needs with appropriate quality, due date and price." For a thorough penetration of the quality policy, our quality management system aims to:
  1. set up quality goals in all of the relating departments, including those providing services such as system development as well as those providing products, and evaluates the results at the end of the term;
  2. involve accurate understanding of our customers' needs and after-sales services;
  3. balance enhancement of competitiveness and profitability with risk aversion; and
  4. set up a specialized organization to smoothly promote and continuously improve the above items.
We have been certified as an ISO9001 management system qualified company by the Japan Quality Assurance Organization (JQA) since October 6, 2000. The certificate is proof of compliance to the Japanese Industrial Standard (JISQ 9001) and that a framework has been established for properly performing "system design and development".
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